Privacy Policy
Your privacy and data security are extremely important to us
At AutomateXpo ("AutomateXpo", "we", "us") we consider the privacy and the security of personal data to be extremely important.
We process personal data for (1) our own purposes and (2) under instructions of our customers who use AutomateXpo services ("Services"), upload and keep certain information in it in accordance with the applicable data protection laws and regulations. In the second case, we strictly adhere to customers' instructions and do not use data for any other purposes than providing the Services (see details in Data Processing Addendum).
In this Privacy Policy, we describe how we process the personal data of the following data subjects for our own purposes:
- our customers, their end users and representatives,
- website users,
- newsletter subscribers,
- potential customers,
- our counterparties and their representatives.
It covers information collected in our Services, on our website automatexpo.vercel.app, or other websites administered by AutomateXpo where Privacy Policy is placed (the "Site"), in our applications and in other sources.
If you have any questions or suggestions concerning our privacy practices, please email us at privacy@automatexpo.com. Please also send us an email, if you would like to request data access or deletion, or to exercise other rights as a data subject.
Table of Contents
1. How We Collect Personal Data
What personal data we collect depends largely on the interaction that takes place between you and AutomateXpo, most of which can be categorized under the following:
When you use AutomateXpo Services
When you use AutomateXpo Services, we store all the content you provide, including information related to you as a customer or an end user of the Services. We gather this information from you directly when you enter it, or from integrations that you linked to the Services (social media platforms, APIs, databases, etc.).
When you send us emails or messages
When we receive emails or messages from you in the chat, we can store the content of such emails, attachments as well as your contact details.
When you submit forms on the Site
When you complete forms on the Site (contact us, consultation request, demo request, event registration, etc.) we collect your contact details and information you complete in the form.
When you use the Site
When you use the Site, we collect certain information that may, alone or in combination with other information, constitute personal data (e.g. cookie files).
2. What Types of Personal Data We Process
We collect and process the following personal data:
Customer Account Details
Information about you as a customer or end-user including id, name, email, status, linked accounts, services in use, location, company information, etc.
Financial Information
Credit card details (last four digits), account details and payment information needed to process your payments.
Contact & Business Data
Information about customers and potential customers including full name, title, company, email and other contact details.
Usage & Technical Data
Metadata and log files collected automatically including IP address, browser type, device information, and usage patterns.
Customer Content
Personal data you import into our system from your users, customers, or social media contacts that we process on your behalf.
Communications
Messages, support requests, emails and information you share with us via forms or social media accounts.
Important Note:
We ask that you not send or disclose sensitive personal data (social security numbers, information related to racial or ethnic origin, political opinions, religion, health information, etc.) through our Services.
3. For Which Purposes We Use Personal Data
We collect and process your personal data for the following purposes:
- To operate the Services: Maintain and administer your account, communicate about your account, and respond to requests.
- To provide the Services: Process Customer Content information on your behalf as a customer.
- To communicate with you: Send marketing communications, event information, and service updates if permitted by law.
- To comply with law: Meet legal obligations including sanctions, accounting, tax obligations, and legal processes.
- To negotiate agreements: Collect information about counterparties and their representatives for business agreements.
- For compliance and safety: Enforce terms, protect rights and safety, and investigate fraudulent activity.
4. How We Share Personal Data
We do not sell your data to third parties for commercial or advertising purposes.
We disclose personal data to third parties under the following circumstances:
5. Your Data Protection Rights & Choices
Depending on your jurisdiction, you may have the following rights:
Access Rights
Confirm the existence of processing and access your personal data that we collect.
Correction Rights
Update, correct incomplete, inaccurate, or outdated data in your account.
Deletion Rights
Request deletion of your personal data, subject to legal requirements.
Portability Rights
Request portability of your personal data where technically possible (EEA, UK, Brazil, Switzerland).
Objection Rights
Object to processing or restrict processing of your personal data (EEA, UK, Brazil, Switzerland).
Complaint Rights
Complain to a data protection authority about our collection and use of your personal data.
To exercise your rights: Email us at privacy@automatexpo.com
6. Security
Safeguarding Your Information
We take reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal data.
Despite these efforts, we cannot guarantee absolute security of personal data during transmission or storage. We do not warrant that personal data will be completely protected against loss, misuse, or alteration by third parties.
Notice of Security Breach
If a security breach causes an unauthorized intrusion into our system that materially affects you or your End Users, we will notify you as soon as possible and report the action we took in response.
Questions about security? Email us at privacy@automatexpo.com
7. How to Contact Us
If you require any more information or have any questions about our privacy policy, please feel free to contact us: